Shipping & Delivery
How much will it cost to ship my order?
For all domestic orders within the continental United States:
Orders less than $60 ~ $5.99 Ground Shipping
Order above $60 ~ FREE Ground SHIPPING
For all subscription box orders, we ship using USPS 2-day - $26.95
As you checkout, you will have the option to select expedited options, if you are eligible. The availability and fulfillment of expedited shipping and delivery depends on the destination and the time the order is placed.
How long will it take for my order to ship?
Please allow a processing time of 3 to 7 business days from the time of placing your order for your order to ship (this is only for processing, pulling and packing your order; this does not include transit time). With larger crystals, it may take a little longer to pack and ship your order; we want to ensure your crystal arrives safe and sound! During peak shopping periods, processing time may take longer.
Mfeng Muse does not ship Saturdays, Sundays or on national holidays. Orders ship within 2 to 3 business days of placing your order. Occasionally, orders will take longer depending on stock availability. We will notify you via email if this is the case with your order.
How long will I have to wait to receive my package?
Normally, transit times are typically 2 to 7 business days within the continental US and up to 4-6 weeks for international delivery.
- Orders shipping via Ground may take 7 to 14 business days to be delivered.
- Business days do not include weekends and/or holidays.
Why is it taking longer than usual for my order to arrive?
Once the package has been picked up and transferred to the shipping provider, Mfeng Muse is no longer responsible for other delays that may occur.
My order says the shipping label has been created. What does that mean?
When you receive your shipping notification email, you may see that the tracking information says the label has been created and the carrier is "awaiting item." Your order has been handed over to the carrier but it can take a while for them to update the tracking. Please allow 10-14 business days, and let us know if there's no further movement within that time frame.
If you have any other questions about your order, please email rose@longfeng108.com with these delays in mind.
My package tracking says "returned to sender." What do I do now?
If your package was returned to sender, there was likely an issue with your shipping address that made your order undeliverable and your package will be returned to our warehouse.
You have 30 days (from the date the package is returned to us) to contact us and claim back the items. After 30 days, the items will be put back into stock.